Refund policy

Return Eligibility

You may submit a return request within 30 calendar days upon receipt of your package.

Items must be unused, unwashed, and kept in original condition with all original tags and packaging intact.

Goods damaged by improper use, accidental damage or normal wear‑and‑tear are not eligible for return.

Customized or personalized items cannot be returned unless there is a manufacturing defect.

Return Authorization Procedure

You must contact customer service in advance to get a Return Authorization (RA) number before sending back goods.
Send us an email at ounces.jambs.4x@icloud.com or call +1 570‑240‑3541. Please provide your order number, product name and return reason.
Return parcels without RA number may be rejected and will not be processed for refund.
Normally, return shipping cost is borne by the buyer. We will cover return freight if the problem is caused by our side, such as wrong item shipment or factory defects.

Refund Process

After we receive and inspect your returned goods, we will notify you by email whether your return is approved.
Once approved, the refund will be issued back to your original payment channel. Please allow 5‑10 business days for funds to arrive, subject to bank processing speed.
Original delivery fees are non‑refundable, except for our fulfillment mistakes.

Damaged / Wrong Items

If you receive defective, broken or incorrect goods, please take photos of product and outer package and send to our support email within 7 days after delivery. We will arrange replacement or full refund for you.